Shipping & Returns Policy

Transparent details regarding our order fulfillment, shipping timelines, and return conditions.

1. Shipping & Delivery Information

All Cashmeere bats are packaged with heavy-duty protective padding and rigid outer boxes to ensure safe transit from our facility to your doorstep.

Order Processing: Standard orders are typically processed and dispatched within 1–3 business days following order confirmation.

Tracking: Once your package is collected by our courier partner, you will receive an email notification containing a shipment tracking number.

Note: [Business owner needs to provide shipping courier partners, international shipping fees, and standard delivery transit days.]

2. Return & Exchange Policy

We want every batsman to be satisfied with their equipment. Because cricket bats are natural willow products subject to impact, specific return conditions apply:

Bats must be in completely unused, original condition.
Bats that have been oiled, knocked-in, played with, or modified cannot be returned for a refund.
Original labels, grip shrink wrap, and protective packaging must remain intact.

Note: [Business owner needs to provide return policy timeframe — e.g. 7, 14, or 30 days — and specify return shipping fee responsibility.]

3. Damaged or Defective Items

If you receive a package that shows visible signs of tampering or transit damage, please document the package with photos and notify our team immediately within 48 hours of delivery so we can open a courier claim and arrange a replacement.

4. How to Request a Return or Exchange

To start a return or exchange request, please visit our Contact Page with your Order ID and photos of the item.